Call Center Effectiveness Avani RTech Solutions (P) Ltd. Chennai, India Course Format: Classroom | Training | International Call Centre – Live Calls Course Description: In this programme the participants will be able to understand the unique characteristics of the call centre environment, identify the best ways of measuring performance to lead a high-performance call centre team, improve customer service and build customer relationships through more effective management of staff, maximize sales through skilled management and appropriate incentive programs, develop and introduce service quality initiatives within the call centre, learn practical strategies to effectively monitor, manage and schedule call centre staff.
